August 18, 2016 – Windsor, CT – Voya Financial, Inc. announced two key hires today.
Miles Edwards will serve as senior vice president and lead Operations for its Retirement business, effective immediately. In this position, Edwards will be responsible for all operations functions that support Voya’s Corporate and Tax-Exempt Markets retirement plan segments, as well as its retail phone-based Investor Channel and the Voya Financial Advisors broker-dealer operations.
Prior to Voya, Edwards served as senior vice president of the FASCore operations of Great-West Financial (doing business as Empower Retirement), leading all administration and operations services for that business. During his 20 years with Empower, Edwards oversaw participant call center activities, plan sponsor account managers, transaction processing, plan implementation, plan compliance, financial control and institutional relationship management.
Voya also announced Michele White will join the company as senior vice president and leader of its Enterprise Contact Centers, effective Sept. 6. In this role, White will be responsible for strategy, processes and performance management across all customer service access points.
White comes to Voya from MassMutual Financial Group, where she most recently served as vice president of Client Services and senior leader of its West Coast operations. In this role, she managed an organization of more than 500 customer associates, achieving favorable client outcomes, while meeting all service standards and business objectives.
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