March 24, 2014 – Norwalk, CT – Xerox announced today the appointment of Robert Zapfel as president, Xerox Services and an executive vice president of the corporation reporting to Xerox Chairman and Chief Executive Officer Ursula Burns. He will join the company on April 1 and will succeed Lynn Blodgett, who will retire at the end of 2014. Blodgett will continue with the company as a corporate executive vice president assisting in a seamless transition to Zapfel.
“Bob Zapfel brings to Xerox extensive experience in global services with an emphasis on transforming complex operations to customer focused, profitable and sustaining businesses,” said Burns. “His deep industry knowledge will help drive Xerox Services’ Five-Plank Strategy to increase customer value and improve our competitiveness and margins.”
Zapfel is a 35-year veteran of IBM who helped guide the transformation of the company’s Services business to a profitable model with a sharp focus on delivering excellence to clients. He left the company in 2013.
Over the span of two decades at IBM, Zapfel held a host of senior leadership positions in Services, including head of the IBM’s Global Technology Services business for the Americas, head of its 90,000 person strong Global Delivery organization, and head of Strategy. He also ran the Travel and Transportation and Financial Services verticals, as well as the services operations in Latin America. In addition, Zapfel ran IBM’s global financing unit. He began his career in Chicago as a sales representative in 1977.
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