December 22, 2014 – Tumwater, WA – Customers of Washington state’s Plan 3 retirement systems and Deferred Compensation Program (DCP) will be served by a single record keeper starting in October of next year, the state Department of Retirement Systems announced today.
Empower Retirement, recently rebranded from Great-West Financial retirement services, will provide record keeping services for Plan 3 customers effective Oct. 1, 2015. Under provisions of a contract approved today, Empower will also continue to serve as the record keeper for DCP, a service it has provided to DRS customers since 2010.
“At DRS, we’ve been focused on ensuring everything we do is directed toward providing 100 percent customer satisfaction through high quality, cost effective products and services,” said DRS Director Marcie Frost. “With Empower as our partner, we believe this unified approach to record keeping services will strengthen our customers’ ability to prepare for a successful retirement.”
By combining record keeping services under a single provider, Frost said, customers will have the benefit of “one-stop” access to their member account and comprehensive retirement planning information, both online and on the phone.
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