Performance standards are not “happiness indicators.” They set a standard below which providers typically pay a penalty to the plan sponsor. Add to that the fact that performance standards measure average performance over a period of time while the problems are usually outliers, and you can see why simply meeting performance standards does not necessarily equate to plan sponsor satisfaction.
If you’re not happy with your provider because of service issues, Hager Strategic can diagnose the service problem(s) and develop a remediation plan. If the problem is related to relationship issues, we can help get the relationship on track: we have a proven track record of objective and effective mediation between providers and plan sponsors.
Hager Strategic services to meet your needs: